7jjj Privacy Policy — Your Information Is Our Responsibility

7jjj ("we", "our", or "platform") operates a safe and trusted online gaming environment for users in Bangladesh. When you register, log in, or use our services on 7jjj, you voluntarily share certain information with us. This privacy policy explains what that information is collected for, how we use it, and how we keep it secure. Please read this policy carefully, and contact our support team if you have any questions.

1 What Types of Information We Collect

We may collect the following types of information when you register and use the 7jjj platform:

a) Personal Identification Information

• Full name, date of birth, and gender
• Email address and mobile number
• National ID or passport number (for identity verification)
• Current residential address

b) Financial Information

• bKash, Nagad, Rocket, or Upay account details
• Bank account details (where applicable)
• Transaction history and deposit and withdrawal records

c) Technical Information

• IP address, browser type, and operating system
• Device type and device identifier number
• Site usage time, page view history, and click flow
• Cookies and local storage data

d) Gaming Activity Information

• Betting history and win and loss records
• Preferred games and playing patterns
• Details of bonus and promotional offer usage

2 Purpose of Data Collection

We use your information only for specific and lawful purposes. The main purposes are described below:

a) Account Management and Verification

We use identification information to confirm your identity and keep your account secure. This ensures that only the genuine account owner is operating the account.

b) Processing Financial Transactions

Financial information is used to correctly process deposit and withdrawal requests made through bKash, Nagad, Rocket, Upay, or bank transfer.

c) Providing Customer Support

Our 24/7 support team uses your contact information to respond to your questions, complaints, or requests for assistance.

d) Fraud Prevention and Security

Technical and financial information is analysed to detect suspicious activity, unauthorised access, or fraudulent transactions.

e) Ensuring Responsible Gaming

Using gaming activity information, we identify risky behaviour and take precautionary measures where needed.

f) Service Improvement

Aggregate usage data is analysed to improve the user experience and develop new features.

3 Data Storage and Security

Protecting your information is our highest priority. 7jjj takes the following technical and organisational measures:

• SSL/TLS Encryption: 256-bit encryption is used for all data transfers, keeping your information safe from third parties.
• Secure Servers: Our servers are operated in accordance with international security standards and undergo regular security audits.
• Access Controls: Only authorised personnel may access your information, and only for specific purposes.
• Two-Factor Verification: Additional verification is in place for important actions.
• Regular Backups: Regular encrypted backups are maintained to protect against data loss.

However, transmitting data over the internet is not entirely without risk. We make every effort, but no system is 100% impenetrable. You are therefore advised to keep your login credentials confidential.

4 Data Sharing and Third Parties

7jjj does not sell your personal information to any third party. However, information may be shared in the limited circumstances below:

a) Payment Processors

Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These payment processors follow their own privacy policies.

b) Technology Service Providers

Limited information may be shared under strict confidentiality agreements with companies that provide game software, server hosting, or security services.

c) Legal Obligations

We may be legally required to share information with authorities under a court order, government directive, or applicable law.

d) Fraud Investigations

In cases of serious fraud or security breaches, relevant information may be shared with the investigating bodies concerned.

Important: Outside of the cases above, 7jjj never transfers your information to marketing or advertising organisations.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the 7jjj website and platform. Cookies are small data files stored on your device.

Types of cookies we use

• Essential Cookies: These are necessary to maintain login status and keep the core functions of the platform running.
• Functional Cookies: Used for language preferences, display settings, and a personalised experience.
• Analytics Cookies: Collect aggregate statistics to understand site usage and improve services.
• Security Cookies: Help detect fraudulent activity and keep accounts secure.

You can manage cookies through your browser settings, but disabling certain cookies may cause some platform features to stop working.

6 Data Retention Period

We retain your information for as long as it is needed. General policy:

• Active Accounts: All information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, certain information may be kept for a defined period for legal, financial, or regulatory purposes.
• Financial Transaction Records: Retained for a minimum number of years as required by applicable law.
• Support Communications: Customer service history is generally kept for five years after the last contact.

Once the need to retain information has ended, we delete it or anonymise it using secure methods.

7 Your Rights

As a 7jjj user, you have the following rights:

a) Right of Access

You may request at any time to know what information we hold about you. This request can be made through our support channels.

b) Right to Rectification

If any of your information is incorrect, you can request that it be corrected. Some information can be changed directly from your account profile.

c) Right to Erasure

In certain circumstances you may request that your information be deleted. However, due to legal obligations, immediate deletion of some information may not be possible.

d) Right to Restrict Processing

In certain cases you may ask us to restrict the processing of your information, though this may affect your access to some platform services.

e) Data Portability

You may request a copy of the information we hold about you in a machine-readable format.

To exercise any of the rights above, please contact our support team. We will respond within a reasonable time.

8 Protection of Children and Minors

7jjj provides services only to those aged 21 or over. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If we become aware that a minor has created an account, that account will be closed immediately and any information collected will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

9 Policy Changes and Updates

7jjj may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• A clear notice will be published on the website.
• A notification may be sent to your registered email address.
• You may be informed of the update when you log in.

The updated policy will take effect from the date it is published. Continued use of the platform after the changes will be taken as your agreement to the new policy.

If you do not agree with the changes, you may request that your account be closed. See our Terms and Conditions page for more details.

10 International Data Transfers

7jjj operates primarily to serve users in Bangladesh. However, information may be processed elsewhere as required to maintain the technical infrastructure.

Wherever information is processed, we ensure that:

• A high standard of security is maintained.
• Information is handled in accordance with data protection agreements.
• All policies set out in this policy remain applicable.

11 Responsible Gaming and Data Protection

7jjj believes that responsible gaming and data protection are closely linked. By analysing your gaming behaviour, we can identify problematic playing patterns and provide support.

You can set your own gaming limits if you wish. This information is stored securely in our system and is used solely for your safety. See our Responsible Gaming page for more details.